Terms and Conditions

Please read these Terms and Conditions carefully before accessing or using the services provided by RIF Transportation LLC (“RIF Transportation,” “we,” “us,” or “our”). By booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the “Agreement”).

If you do not agree with these Terms and Conditions, please do not book or use our services.

RIF Transportation LLC reserves the right to modify these Terms and Conditions or any of its services at any time, subject to applicable law.

1. Cancellation Policy

Cancellation policies depend on the type of reservation.

Hourly Reservations

Cancellations must be made at least 3 hours before the scheduled pickup time to be eligible for a refund. Cancellations made less than 3 hours before pickup are non-refundable.

Ground and Airport Transportation

Cancellations made less than 2 hours before the scheduled pickup time are non-refundable.

Long-Distance Transportation

Cancellations must be made at least 3 hours before the scheduled pickup time to be eligible for a refund. Cancellations made less than 3 hours before pickup are non-refundable.

Events

Cancellations must be made at least 12 hours before the scheduled pickup time to be eligible for a refund. Cancellations made less than 12 hours before pickup are non-refundable.

Reservations Made Within 6 Hours of Pickup

Reservations made less than 6 hours before the scheduled pickup time are non-refundable, regardless of the service type, unless otherwise approved by RIF Transportation.

2. Passenger No-Show

No refunds will be issued for passenger no-shows.

A no-show may occur when a passenger:

  • Does not appear at the designated pickup location;

  • Is unavailable when the driver arrives;

  • Misses a scheduled ride or flight; or

  • Fails to contact RIF Transportation within the applicable waiting period.

Applicable waiting-time and other charges may apply.

3. Ground Pickup

Passengers receive a 15-minute grace period at no additional charge.

After the grace period, the driver will attempt to contact the passenger.

If you are running late, please contact your driver or our Client Care Team at 667-441-0200 as soon as possible.

If we do not hear from you within 15 minutes after the grace period has ended, the reservation may be considered a no-show. Additional waiting-time or other applicable charges may apply.

4. Airport Arrivals

Customers must provide accurate flight information when making an airport transportation reservation.

Providing your flight information allows our driver to monitor your flight and adjust the pickup time when reasonably possible.

Domestic Flights

Passengers receive a 45-minute grace period beginning from the actual aircraft arrival time.

International Flights

Passengers receive a 60-minute grace period beginning from the actual aircraft arrival time.

Customers should schedule their pickup based on their expected flight arrival time.

If we do not hear from the passenger within 15 minutes after the applicable airport grace period has ended, the reservation may be considered a no-show and applicable charges may apply.

Flight monitoring and pickup-time adjustments are subject to operational conditions and availability.

5. Rate Estimates

Rates provided before service are estimates only and are based on the information available at the time of booking.

The final price may vary depending on actual service conditions, including:

  • Actual waiting time

  • Additional stops

  • Changes to the itinerary

  • Additional services

  • Tolls

  • Parking fees

  • Airport fees

  • Other applicable fees or surcharges

Any applicable additional charges may be added to the final invoice after completion of the service.

6. Exchange Rate

When applicable, quoted rates may be based on the exchange rate in effect at the time of booking.

The final amount charged may be calculated using the applicable exchange rate at the time of billing.

7. Child Safety Seats

RIF Transportation LLC offers child safety seats upon request and subject to availability.

Customers should request a child safety seat when making their reservation and provide the child’s age and/or weight so that an appropriate seat can be arranged.

Child safety seats are subject to availability and may be subject to an additional fee, if applicable.

Parents or guardians are responsible for providing accurate information about the child and ensuring that the child is properly secured in the safety seat during transportation.

8. Lost or Misplaced Items

Passengers are responsible for their personal belongings.

RIF Transportation LLC is not responsible for personal property that is lost, misplaced, forgotten, or left in a vehicle, except where liability cannot legally be excluded.

If you believe you have left an item in one of our vehicles, please contact our Client Care Team at 667-441-0200 as soon as possible. We will make reasonable efforts to assist in locating the item.

9. Additional Charges

Additional charges may apply to the final cost of a reservation. These may include, but are not limited to:

  • Tolls

  • Parking fees

  • Airport fees

  • Additional waiting time

  • Additional stops

  • Changes to the itinerary

  • Additional services

  • STC charges, where applicable

  • Other applicable fees or surcharges

Applicable additional charges may be added to the final invoice after completion of the ride.

10. Customer Responsibility

Customers are responsible for providing accurate information when making a reservation, including:

  • Pickup location

  • Destination

  • Scheduled pickup time

  • Passenger information

  • Flight information, when applicable

  • Child safety seat requirements, when applicable

Changes to a reservation may affect vehicle availability, scheduling, and the final price.

11. Service Availability

All transportation services are subject to vehicle and chauffeur availability.

RIF Transportation LLC will make reasonable efforts to provide the requested vehicle and service. In circumstances beyond our reasonable control, we may need to make alternative arrangements or modify the service.

12. Acceptance of Terms

By booking or using RIF Transportation LLC’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

These Terms and Conditions are subject to applicable federal, state, and local laws.