Terms and Conditions

Please read these Terms and Conditions carefully before accessing or using the services provided by RIF Transportation LLC (“RIF Transportation,” “we,” “us,” or “our”). By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the “Agreement”).

If you do not agree with any of these Terms and Conditions, please do not access or use our services. Your use of our services constitutes your acknowledgment and acceptance of these Terms and Conditions.

These Terms and Conditions supersede any prior agreements or arrangements between you and RIF Transportation LLC. RIF Transportation LLC reserves the right to modify, suspend, or terminate these Terms and Conditions or any service provided to you, or to discontinue or restrict access to our services or any portion thereof, at any time and for any reason.

Cancellation Policy

RIF Transportation’s cancellation policy is as follows:

General Cancellations

  • Cancellations made within 2 hours of the scheduled pickup time are non-refundable.

  • Reservations made within 6 hours of the scheduled pickup time are non-refundable.

The specific cancellation policies below apply to the applicable type of reservation.

Hourly Reservations

For hourly reservations, cancellation requests must be made at least 3 hours before the scheduled pickup time to be eligible for a refund. Cancellations made within 3 hours of the scheduled pickup time are non-refundable.

Ground and Airport Transportation

Cancellations made within 2 hours of the scheduled pickup time are non-refundable.

Long-Distance Transportation

Cancellations made within 3 hours of the scheduled pickup time are non-refundable.

Events

Cancellations made within 12 hours of the scheduled pickup time are non-refundable.

Passenger No-Show

No refunds will be issued for passenger no-shows. This includes missed flights, missed rides, or situations where the passenger is unavailable at the designated pickup location and fails to contact RIF Transportation.

Ground Pickup

Passengers are allowed a 15-minute grace period at no additional charge. After the grace period, the driver will attempt to contact the passenger.

If you are running late, please contact your driver and/or our Client Care Team at 667-441-0200 as soon as possible.

If we do not hear from you within 15 minutes after the grace period has ended, the reservation may be considered a no-show. Waiting time and other applicable charges may apply.

Airport Arrivals

Because flights may arrive earlier or later than scheduled, customers are required to provide accurate flight information when making a reservation. Providing your flight information allows our driver to monitor your flight and adjust the pickup time when possible.

For airport arrivals:

  • Domestic flights: 45-minute grace period from the actual plane arrival time.

  • International flights: 60-minute grace period from the actual plane arrival time.

Please schedule your pickup time based on your expected plane arrival time.

If we do not hear from you within 15 minutes after the applicable airport grace period has ended, the reservation may be considered a no-show, and applicable charges may apply.

Rate Estimates

Rates provided before service are estimates only and are based on the information available at the time of booking. The final cost may vary depending on actual wait time, additional stops, changes to the itinerary, additional services, tolls, parking fees, airport fees, or other applicable charges.

Exchange Rate

When applicable, quoted rates are based on the exchange rate in effect at the time of booking. The final amount charged may be calculated using the exchange rate applicable at the time of billing.

Child Safety Seats

For safety and liability reasons, RIF Transportation LLC does not provide child safety seats or booster seats.

Customers may provide their own age- and weight-appropriate child safety or booster seats and are responsible for properly installing and securing them in accordance with the manufacturer’s instructions and applicable laws.

Lost or Misplaced Items

Passengers are responsible for their personal belongings. RIF Transportation LLC is not responsible or liable for lost, misplaced, or forgotten personal property left in any vehicle.

If you believe you have left an item in one of our vehicles, please contact our Client Care Team as soon as possible so we can attempt to assist you in locating the item.

Additional Charges

Additional charges may apply to the final cost of your reservation. These may include, but are not limited to:

  • Tolls

  • Parking fees

  • Airport fees

  • Additional waiting time

  • Additional stops or services

  • STC charges, where applicable

  • Other applicable fees or surcharges

Any applicable additional charges may be added to the final invoice after the completion of the ride.

By booking or using RIF Transportation’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.